Privacy Policy

1. Introduction

Singer Labs ("we," "our," or "us"), a company based in Lausanne, Switzerland, operating JobLabrador, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered job hunting platform at joblabrador.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

• Account information (name, email address)
• Professional information (CV/resume, work experience, skills)
• Job preferences (location, industry, salary expectations, work arrangement)
• Onboarding questionnaire responses
• Feedback and ratings you submit
• Communication preferences

2.2 Documents You Upload

• Professional documents you choose to upload
• Content you create within the Service

2.3 Information We Collect Automatically

• Information about how you access and use the Service
• Device and browser information
• IP address and approximate location (country/region level)
• Page views and interactions within the Service

2.4 Analytics for Registered Users

For registered users who have accepted our Terms of Service, we collect analytics data to improve our Service, including:

• Feature usage patterns and preferences
• Time spent on different sections of the Service
• Navigation paths and user journey
• Performance metrics to optimize the Service

This analytics data is linked to your account to provide personalized improvements and better job recommendations.

2.5 Payment Information

Payment information is processed by third-party payment providers. We do not directly collect or store payment card details. We do keep a record of your purchases and, for pay-as-you-go searches, your credit balance and a history of credit purchases and usage.

2.6 On-Demand Search Data

When you run an on-demand or scheduled “search now” search, we collect and store the search configuration you provide (such as keywords, locations and filters), the job matches returned, and a history of your searches (including status and timing). If you set up a scheduled automation, we store its schedule so we can run it for you. This history lets you review past searches and lets us operate your scheduled searches; it is retained as described in Section 4.5 and deleted with your account.

3. How We Use Your Information

3.1 To Provide Our Services

• Provide, maintain, and improve our Services
• Match your profile against job postings, and run the on-demand and scheduled searches you request
• Process and complete transactions, including credit purchases and usage
• Send you technical notices and support messages
• Respond to your comments and questions

3.2 To Personalize Your Experience

• Provide personalized content and features
• Analyze and understand how you use our Services
• Develop new products, services, and features

3.3 To Communicate With You

• Send you updates about our Services
• Respond to your inquiries
• Provide customer support

4. Data Storage and Security

4.1 Data Storage

We store and process your information using third-party service providers in various locations. We maintain appropriate safeguards regardless of where your information is processed.

4.2 Security Measures

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures are designed to provide a level of security appropriate to the risk of processing your personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.

4.3 Your Security Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4.4 Data Minimization

We only collect and process personal information that is necessary for the purposes described in this Privacy Policy. We regularly review our data collection practices to ensure we are not collecting excessive information.

4.5 Data Retention

We retain personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We may also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

5. How We Share Information

We may share information about you in the following circumstances:

• With service providers: We share information with third-party service providers that perform services on our behalf, including cloud hosting, payment processing, AI/LLM processing, and analytics
• To run your searches: When you run an on-demand or scheduled search, we query public third-party job sources (job boards and company career sites) in real time using your search terms to find matching roles. We do not sell your personal data
• For legal reasons: We may disclose information if required to do so by law or in response to valid legal requests
• With your consent: We may share information with your explicit consent
• Business transfers: We may share information in connection with a substantial corporate transaction

6. Your Rights (GDPR/Swiss Data Protection)

Under Swiss data protection laws, the EU General Data Protection Regulation (for EU residents), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit processing of your data
• Portability: Receive your data in a machine-readable format
• Object: Oppose processing of your personal data
• Withdraw consent: Revoke previously given consent

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

7. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and, where feasible, within 72 hours after becoming aware of the breach. We will provide you with information about the breach and the steps we are taking to address it.

We maintain incident response procedures to ensure swift action in case of any security incidents. All breaches are documented and reported to relevant authorities as required by law.

8. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information from our servers as quickly as possible. We will also terminate any accounts created by users under 16.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Switzerland. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Ensuring recipients are in countries with adequate data protection laws
• Implementing additional security measures for sensitive data

10. Analytics and Tracking

10.1 Analytics for Visitors

We use service analytics to understand page views, general usage patterns and technical performance. Optional advertising measurement is kept off until you choose Accept in our cookie dialog.

10.2 Analytics for Registered Users

When you create an account and log in, we use analytics to improve your experience:

• Track feature usage to optimize the Service for your needs
• Understand your journey to provide better job recommendations
• Identify and fix issues that affect your experience
• Measure the effectiveness of new features and improvements

This data is collected as part of providing the Service you signed up for and is covered under our legitimate interest in improving our Service and your experience.

10.3 Cookies and Browser Storage

We use essential cookies and browser storage for the Service to function:

• Authentication: Keeps you logged in and secures your session
• Security: Protects against fraudulent requests
• Preferences: Remembers your settings during your visit
• Service Analytics (registered users only): Helps us understand feature usage to improve the service

Where enabled for the regional Service, and only after you choose Accept, we also use the Meta Pixel and Meta Conversions API to measure advertising. This can include page views and conversion events such as account registration and a completed purchase, together with the purchase value and currency, hashed identifiers, and Meta browser identifiers such as _fbp or _fbc. Meta processes this information under its own privacy policy and may associate it with activity on other services.

If you choose Decline, the Meta Pixel is not loaded and we do not send Meta server-side conversion attribution for your checkout. We also use a third-party service-analytics provider to understand and improve JobLabrador; this service data is not sold to advertisers.

10.4 Your Control and Choices

You have control over your data:

• Browser Settings: You can disable cookies in your browser, though this may affect your ability to log in
• Advertising measurement: Choose Accept or Decline in our cookie dialog. You can clear JobLabrador site data to be asked again
• Account Deletion: You can request deletion of your account and all associated data at any time
• Analytics Opt-out: Registered users can request to opt-out of analytics by contacting us at [email protected]

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

13. Data Protection Officer

For privacy-related inquiries, you may also contact our Data Protection Officer at: [email protected]