Privacy Policy

1. Introduction

Singer Labs ("we," "our," or "us"), a company based in Lausanne, Switzerland, operating JobLabrador, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered job hunting platform at joblabrador.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

• Account information (name, email address)
• Professional information (CV/resume, work experience, skills)
• Job preferences (location, industry, salary expectations, work arrangement)
• Onboarding questionnaire responses
• Feedback and ratings you submit
• Communication preferences

2.2 Documents You Upload

• Professional documents you choose to upload
• Content you create within the Service

2.3 Information We Collect Automatically

• Information about how you access and use the Service
• Device and browser information
• IP address and approximate location (country/region level)
• Page views and interactions within the Service

2.4 Analytics for Registered Users

For registered users who have accepted our Terms of Service, we collect analytics data to improve our Service, including:

• Feature usage patterns and preferences
• Time spent on different sections of the Service
• Navigation paths and user journey
• Performance metrics to optimize the Service

This analytics data is linked to your account to provide personalized improvements and better job recommendations.

2.5 Payment Information

Payment information is processed by third-party payment providers. We do not directly collect or store payment card details.

3. How We Use Your Information

3.1 To Provide Our Services

• Provide, maintain, and improve our Services
• Process and complete transactions
• Send you technical notices and support messages
• Respond to your comments and questions

3.2 To Personalize Your Experience

• Provide personalized content and features
• Analyze and understand how you use our Services
• Develop new products, services, and features

3.3 To Communicate With You

• Send you updates about our Services
• Respond to your inquiries
• Provide customer support

4. Data Storage and Security

4.1 Data Storage

We store and process your information using third-party service providers in various locations. We maintain appropriate safeguards regardless of where your information is processed.

4.2 Security Measures

We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures are designed to provide a level of security appropriate to the risk of processing your personal information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.

4.3 Your Security Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4.4 Data Minimization

We only collect and process personal information that is necessary for the purposes described in this Privacy Policy. We regularly review our data collection practices to ensure we are not collecting excessive information.

4.5 Data Retention

We retain personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We may also retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

5. How We Share Information

We may share information about you in the following circumstances:

• With service providers: We share information with third-party service providers that perform services on our behalf
• For legal reasons: We may disclose information if required to do so by law or in response to valid legal requests
• With your consent: We may share information with your explicit consent
• Business transfers: We may share information in connection with a substantial corporate transaction

6. Your Rights (GDPR/Swiss Data Protection)

Under Swiss data protection laws, the EU General Data Protection Regulation (for EU residents), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit processing of your data
• Portability: Receive your data in a machine-readable format
• Object: Oppose processing of your personal data
• Withdraw consent: Revoke previously given consent

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

7. Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and, where feasible, within 72 hours after becoming aware of the breach. We will provide you with information about the breach and the steps we are taking to address it.

We maintain incident response procedures to ensure swift action in case of any security incidents. All breaches are documented and reported to relevant authorities as required by law.

8. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information from our servers as quickly as possible. We will also terminate any accounts created by users under 16.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Switzerland. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Ensuring recipients are in countries with adequate data protection laws
• Implementing additional security measures for sensitive data

10. Analytics and Tracking

10.1 Cookieless Analytics for Visitors

We respect your privacy. For visitors who are not logged in, we use cookieless analytics that:

• Does not use cookies or persistent identifiers
• Does not track you across sessions or websites
• Only collects aggregated, anonymous data about page views and general usage patterns
• Respects "Do Not Track" browser settings

This means we cannot identify you personally or track your individual behavior across visits unless you create an account.

10.2 Analytics for Registered Users

When you create an account and log in, we use analytics to improve your experience:

• Track feature usage to optimize the Service for your needs
• Understand your journey to provide better job recommendations
• Identify and fix issues that affect your experience
• Measure the effectiveness of new features and improvements

This data is collected as part of providing the Service you signed up for and is covered under our legitimate interest in improving our Service and your experience.

10.3 Cookies and Browser Storage

We only use essential cookies and browser storage that are strictly necessary for the Service to function:

• Authentication: Keeps you logged in and secures your session
• Security: Protects against fraudulent requests
• Preferences: Remembers your settings during your visit
• Service Analytics (registered users only): Helps us understand feature usage to improve the service

We do not use:

• Advertising or marketing cookies
• Third-party cookies (cookies set by external domains)
• Cross-site tracking

We use a third-party analytics service to process usage data for registered users. This data is stored in the EU and is not shared with advertisers or used to track you across other websites.

10.4 Your Control and Choices

You have control over your data:

• Browser Settings: You can disable cookies in your browser, though this may affect your ability to log in
• Do Not Track: We respect "Do Not Track" browser settings for anonymous visitors
• Account Deletion: You can request deletion of your account and all associated data at any time
• Analytics Opt-out: Registered users can request to opt-out of analytics by contacting us at [email protected]

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

13. Data Protection Officer

For privacy-related inquiries, you may also contact our Data Protection Officer at: [email protected]