Customer Service jobs in Zug

What you would do

• Process customer inquiries and concerns.
• Advise customers in person, by phone, and by email.
• Support colleagues with address collection, lead processing, and appointment scheduling.
• Help with sales-related and administrative tasks.

Skills

What you would do

• Lead a support team of around 6 employees.
• Handle daily customer contact by phone, reception, and email.
• Coordinate and support insurance and pension advisors in all sales processes.
• Process offers and applications independently as part of the administrative hub.
• Ensure professional and personnel leadership of team members.
• Build administrative support for the pension area.

Skills

What you would do

• Support relevant Product Support systems and coordinate ticket requests.
• Support brands, operations, and single points of contact with technical and non-technical questions.
• Coordinate vehicle deployments and support the damage desk.
• Create, translate, and correct technical documents for passenger car brands.
• Support and advise service partners and workshops on technical questions and repair quality.
• Perform diagnostics on problem vehicles and act as contact person for technical concerns, including high-voltage and bodywork topics.

Skills

What you would do

• Independently manage and develop a sophisticated private client portfolio.
• Advise clients with a focus on investment solutions and wealth building.
• Develop individual investment strategies aligned with client needs and goals.
• Collaborate with internal specialists, especially in financing, for holistic client advice.
• Participate in internal projects and support process and advisory standard development.
• Monitor financial markets and incorporate developments into client advice.

Skills

What you would do

• Support customers using the CRM/CX platform, resolve product issues, and assist with digitalization and customer-centric adoption of the software.

Skills

What you would do

• Drive passengers on modern (electric) buses along the ZVB line network.
• Provide safe, pleasant driving.
• Sell tickets and advise passengers on fare tariffs.
• Inform and advise passengers competently and courteously.
• Work irregular hours at the Zug depot.

Skills

What you would do

• Drive a truck with a mixing body and ensure safe transport of fresh concrete.
• Perform professional maintenance and care of the assigned vehicle.
• Work independently, precisely and expeditiously.
• Interact correctly and professionally with customers.

Skills

What you would do

• Serve customers at the outdoor bar of the Christmas Market Zug, prepare and serve drinks and food, handle cash and payments, maintain cleanliness and service quality, and support the bar team during market hours.

Skills

What you would do

• Managing financial, accounts receivable, and accounts payable accounting.
• Creating VAT returns.
• Participating in the preparation of interim and annual financial statements according to OR.
• Preparing tax returns for natural and legal persons.
• Providing personal advice and support to customers in daily business.
• Participating in the further digitalization of internal and external processes.

Skills

What you would do

• Advise customers individually with optometric expertise.
• Fit the right glasses for each customer.
• Work independently and responsibly.
• Collaborate with the team.
• Expand task scope through internal training.

Skills

What you would do

• Independent care and maintenance of plants at customer sites.
• Advising customers on plants and containers.
• Planning and scheduling customer appointments by phone and/or email.
• Administrative tasks such as creating reports and warranty orders.

Skills

What you would do

• Actively approach customers, understand their needs and offer suitable solutions.
• Advise customers with clear, honest sales and a convincing appearance.
• Achieve monthly sales targets and contribute to shop success.
• Process service and support requests such as device service and product/subscription questions.
• Maintain an inviting shop atmosphere with the team.
• Handle administrative and operational tasks such as cash register, warehouse and order management.

Skills

What you would do

• Serve as first point of telephone contact for customers regarding orders and complaints.
• Process orders end to end.
• Create and process special orders.
• Collaborate with various departments.

Skills

What you would do

• Participate in the setup and further development of a digital trust office.
• Independently manage mandates including accounting, personnel and payroll administration.
• Prepare monthly, quarterly and annual financial statements.
• Prepare tax returns for natural and legal persons.
• Prepare VAT returns.
• Provide personal advice and support to clients.

Skills

What you would do

• Processing national and international fiduciary mandates across various industries.
• Managing financial accounting including VAT returns and reconciliations.
• Preparing interim and annual financial statements, documentation, and participating in or leading closing meetings.
• Managing personnel mandates (payroll, social security, employment contracts, labor law tasks, year-end processing).
• Advising clients on tax matters and preparing tax returns for natural and legal persons.
• Supporting clients with company-specific inquiries.

Skills

What you would do

• Independently manage cases in economic social assistance (WSH) and/or mandate management in child and adult protection (KES).
• Advise and support people in various life situations in a professional, solution-oriented manner.
• Work across various social services and authorities in German-speaking Switzerland, with deployment planning based on residence and personal situation.
• Quickly familiarize with existing dossiers and structures and ensure professional, reliable case management.
• Support the further development of processes and workflows for clients as needed.

Skills

What you would do

• Preparation of new and used vehicles for sale.
• Paint care and polishing of customer vehicles.
• Interior and exterior cleaning of customer vehicles.
• Care and cleaning of vehicles in the showroom.

Skills

What you would do

• De- and assembly of furniture at customer sites.
• Performing screwing work and other assembly tasks.
• Loading and unloading vehicles.
• Packing and other moving activities.
• Working flexibly with moving teams in coordination with dispatch.

Skills

What you would do

• Carrying out and managing limited and statutory audits (approx. 30%).
• Supporting and advising SME clients in all fiduciary mandates (approx. 40%).
• Supporting tax clients and providing tax advice (approx. 30%).
• Participating in business management issues and special projects.
• Gradually taking on leadership and entrepreneurial responsibility.

Skills

What you would do

• Reception and customer contact.
• Processing daily emails and phone calls (DE/EN).
• Independently supporting walk-in customers.
• Organizing meetings and coordinating viewings.
• Supporting customers and business partners.
• Real estate documentation and marketing.

Skills